What is Interactive Assignment?

This is when the end user request Assignment and receives a list of qualified people available for the assignment.

What is Dynamic Assignment?

This is when Assignment Manager runs automatically to intelligently assign new objects (inserts) or objects that have changed, (updates), via Connected Clients, Mobile Clients, EIM or Thin Clients.

What does Releasing do for Assignment rules?

Restart the Assignment Manger.
Regenerate the rulecache.dat file on the Siebel Server that contains your Assignment rules.

How does Assignment Manger find the best candidate?

Calculates score for each employee/position.
Highest scoring employee/position is considered best fit.
Uses scores to assign weights to your criteria.

What is a State Model?

A State Model defines the controls for the values of fields within a business component and the transitions between the values of the chosen field.

What does the Workflow Action Agent do?

Process requests in S_ACTN_ESC_REQ for a single group.
Invokes all actions linked with the policy being processed in order.
Logs Email\actions in the S_APPSRVR_REQ table so the correct manager can execute them. Purge the S_ESCL_ACTN_REQ table.

What does the Workflow Monitor Agent do?

Checks the S_ESCL_REQ table for violations of workflow policies.
Monitors all policies within a single group.
Generate requests for Workflow Action Agent in the S_ESCL_ACTN_REQ.Purges the S_ESCL_REQ table.

What is stored in the S_ESCL_REQ?

When a trigger fires, based on a Workflow Policy, it inserts a row in the S_ESCL_REQ
table. This is then checked by the Workflow Monitor to see if an action is required to befired against the rows found.

What can you NOT execute from a Workflow Action?

Any application that has a GUI.

Describe the process for file Attachments in EIM.

It is three steps:
1 – Copy the files to Siebel server Root\Input directory
2 – Populate the IF tables with rows that reference the files
3 – Run EIM

What is the SLEEP TIME parameter in both Workflow and Assignment?

It is parameter that sets the time that the process (Assignment or Workflow) sleeps between polling.

Name 6 possible values for the IF_ROW_STAT, when using EIM.

FOR_IMPORT
IN_PROGRESS
SQL_ERROR
IMPORT_REJECTED
FOREIGN_KEY
PICKLIST_VALUE
REQUIRED_COLS
DUP_RECORD_EXISTS
PARTIALLY_IMPORTED
IMPORTED

Name the 3 modes of running for the Assignment Manger.

Batch Mode
Dynamic Mode
Interactive Mode

Name the four Assignment Rule Types.

All, Above minimum – Use all candidates with score >= min
All, Must assign – Use all candidates
One, Best fit – One person, with highest scoring employee/position
One, Random – One random person

Name 3 types of Authorization that the State Model can use.

Position – job title of a person
Division – an area where a job is located
Position Type – a more generic position

Name the 3 pieces of the State Model

Framework
Change Requirements
Authorization

If you set EXEC = TRUE, when generating triggers, what does this actually do?

It generates a TRIGGER.SQL file that contains all the triggers to run your Workflow and Assignment policies. Then is runs the SQL file on the database.

What are the 5 steps to run the Workflow Manger?

Generate the triggers
Start the Workflow Monitor Agent
Start the Workflow Action Agent
Start the E-mail manager
Start manager

Name four generic events that Workflow can run.

Send E-mail
Send a page
Send a broadcast message
Run external program
Perform Database operation

What are the four ways that you can log/trace in EIM?

Task Info Log
Trace Flags
Error Flags
SQL debug flags